How Artificial Intelligence helps IT teams

Posted Posted in Business Culture

According to a recent study by McKinsey, there are three major areas of dissatisfaction that employees experience with internal services: the availability and clarity of information; the overall time needed to complete tasks required by support functions; and the effort required to go through processes involving support functions. Out of any internal department, IT teams receive […]

Why Customer service standards are important

Posted Posted in Business Culture

Why are customer service standards so important? In an age of rising customer expectations—a time when the customer relationship is paramount—companies must set parameters of what quality service looks like or else suffer the consequences in the marketplace. While it’s important to define these standards so your customer service team understands what kind of customer […]

Qué son los estándares de servicio al cliente?

Posted Posted in Business Culture, Espanol

¿Por qué son tan importantes los estándares de servicio al cliente? En una época de crecientes expectativas del cliente, un momento en que la relación con el cliente es primordial, las empresas deben establecer parámetros de cómo se ve un servicio de calidad o sufrir las consecuencias en el mercado. Si bien es importante definir […]

Help your multilingual knowledge base thrive with AI

Posted Posted in Business Culture

Data shows that, for global businesses, providing support in multiple languages (multilingual) is well worth the effort. Nearly three quarters of people search online in their native language, which means that if you’re only communicating in English, for example, you’re probably losing customers and adding layers of inefficiencies for your agents. Easier said than done, perhaps. […]

Cómo manejar la gestión del cambio en su empresa.

Posted Posted in Business Culture, Espanol

A medida que la empresa crece en tamaño y complejidad, también lo hace la naturaleza de los problemas de sus clientes. Como resultado, las empresas modernas necesitan evaluar y actualizar constantemente las herramientas, los procesos y los sistemas que utiliza para resolver los problemas de los clientes y enfrentar la gestión del cambio. Ya sea […]

Omnichannel customer experience

Posted Posted in Business Culture

No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend. This is much easier in a brick-and-mortar store. Retailers can interact in real-time, observe what does (and does not) make it to into the shopping cart, and read and […]

Build healthier patient experiences

Posted Posted in Business Culture

The best patient experiences are built with Zendesk & Origo Solutions A person’s health is always a serious issue, so prioritizing the patient experiences is critical. Patients expect fast, personal, convenient support, and providers face increasing pressure to deliver value-based care. But with a sea of data sources and communication channels, it’s difficult for care […]