New IoT protocol supports up to 2,000 smart devices

IOT

A new standard designed to handle configurations of thousands of IoT devices in environments extending hundreds of foot was detailed today by the Z-Wave Alliance. The Partnership notes that Z-Wave Long Range (Z-Wave LR) is backward compliant with the existing Z-Wave networks, enabling items such as door locks, garage door alarms, thermostats, and smart lightbulbs. […]

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Free and Open Source LMS and E-learning Platforms

Business Culture

Remote work and e-learning platforms are becoming a tendency now because of global markets. Furthermore, the need of platforms to support online collaboration are booming because of the COVID 19 (Corona Virus) pandemic. Furthermore, a LMS delivers and manages all types of content, including video, courses, and documents. So, rubrics, teacher and instructor facilitated learning, […]

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Cómo la Inteligencia Artificial ayuda a IT y RRHH

Business Culture

Según un estudio reciente de McKinsey, hay tres grandes áreas de insatisfacción de los empleados con los servicios internos: la disponibilidad y claridad de la información; el tiempo necesario para completar las tareas que las funciones de soporte requieren; y el esfuerzo que supone el proceso de dichas funciones de soporte. La inteligencia artificial aplicada puede […]

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How Artificial Intelligence helps IT teams

Business Culture

According to a recent study by McKinsey, there are three major areas of dissatisfaction that employees experience with internal services: the availability and clarity of information; the overall time needed to complete tasks required by support functions; and the effort required to go through processes involving support functions. Out of any internal department, IT teams receive […]

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Why Customer service standards are important

Business Culture

Why are customer service standards so important? In an age of rising customer expectations—a time when the customer relationship is paramount—companies must set parameters of what quality service looks like or else suffer the consequences in the marketplace. While it’s important to define these standards so your customer service team understands what kind of customer […]

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Help your multilingual knowledge base thrive with AI

Business Culture

Data shows that, for global businesses, providing support in multiple languages (multilingual) is well worth the effort. Nearly three quarters of people search online in their native language, which means that if you’re only communicating in English, for example, you’re probably losing customers and adding layers of inefficiencies for your agents. Easier said than done, perhaps. […]

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