How to Master change management in your company

Posted Posted in Business Culture

As a company grows in size and complexity, so does the nature of its customers’ issues. As a result, modern enterprises need to constantly evaluate and update the tools, processes, and systems it uses to solve customer problems and face change management. Whether a company wants to augment their customer service solutions to support rapidly […]

Cómo manejar la gestión del cambio en su empresa.

Posted Posted in Business Culture, Espanol

A medida que la empresa crece en tamaño y complejidad, también lo hace la naturaleza de los problemas de sus clientes. Como resultado, las empresas modernas necesitan evaluar y actualizar constantemente las herramientas, los procesos y los sistemas que utiliza para resolver los problemas de los clientes y enfrentar la gestión del cambio. Ya sea […]

Omnichannel customer experience

Posted Posted in Business Culture

No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend. This is much easier in a brick-and-mortar store. Retailers can interact in real-time, observe what does (and does not) make it to into the shopping cart, and read and […]

Build healthier patient experiences

Posted Posted in Business Culture

The best patient experiences are built with Zendesk & Origo Solutions A person’s health is always a serious issue, so prioritizing the patient experiences is critical. Patients expect fast, personal, convenient support, and providers face increasing pressure to deliver value-based care. But with a sea of data sources and communication channels, it’s difficult for care […]

Relaciones con pacientes – Soporte Healthcare

Posted Posted in Business Culture, Espanol

Cómo construir relaciones más sanas con pacientes dentro de los Estados Unidos La salud de una persona es siempre un problema grave, por lo que es fundamental priorizar la experiencia del paciente o las relaciones con pacientes. Ellos esperan un apoyo rápido, personal y conveniente, y los proveedores se enfrentan a una presión cada vez […]

Why Project Management Tools are Dead

Posted Posted in Business Culture, News

By LAURA BINDER What comes to mind when you hear the term “project management tool”? You probably think of tasks, productivity, dashboards, due dates… Have you fallen asleep yet? We just drooled on ourselves a little bit, too. There’s seriously nothing on earth more boring than project management tools. That’s because your working life is […]

AI can predict the outcome of a customer satisfaction score with 99% accuracy

Posted Posted in Business Culture, News

AI can predict the outcome of a customer satisfaction score with 99% accuracy Artificial intelligence is no longer science fiction. In fact, we’re already starting to see real-world benefits in AI-augmented customer support.     Check out this new 2019 infographic to learn how AI has helped savvy companies with automation, content recommendation, and satisfaction […]