Free and Open Source LMS and E-learning Platforms

Posted Posted in Business Culture, News

Remote work and e-learning platforms are becoming a tendency now because of global markets. Furthermore, the need of platforms to support online collaboration are booming because of the COVID 19 (Corona Virus) pandemic. Furthermore, a LMS delivers and manages all types of content, including video, courses, and documents. So, rubrics, teacher and instructor facilitated learning, […]

Cómo la Inteligencia Artificial ayuda a IT y RRHH

Posted Posted in Business Culture, Espanol

Según un estudio reciente de McKinsey, hay tres grandes áreas de insatisfacción de los empleados con los servicios internos: la disponibilidad y claridad de la información; el tiempo necesario para completar las tareas que las funciones de soporte requieren; y el esfuerzo que supone el proceso de dichas funciones de soporte. La inteligencia artificial aplicada puede […]

How Artificial Intelligence helps IT teams

Posted Posted in Business Culture

According to a recent study by McKinsey, there are three major areas of dissatisfaction that employees experience with internal services: the availability and clarity of information; the overall time needed to complete tasks required by support functions; and the effort required to go through processes involving support functions. Out of any internal department, IT teams receive […]

Why Customer service standards are important

Posted Posted in Business Culture

Why are customer service standards so important? In an age of rising customer expectations—a time when the customer relationship is paramount—companies must set parameters of what quality service looks like or else suffer the consequences in the marketplace. While it’s important to define these standards so your customer service team understands what kind of customer […]

Qué son los estándares de servicio al cliente?

Posted Posted in Business Culture, Espanol

¿Por qué son tan importantes los estándares de servicio al cliente? En una época de crecientes expectativas del cliente, un momento en que la relación con el cliente es primordial, las empresas deben establecer parámetros de cómo se ve un servicio de calidad o sufrir las consecuencias en el mercado. Si bien es importante definir […]

Help your multilingual knowledge base thrive with AI

Posted Posted in Business Culture

Data shows that, for global businesses, providing support in multiple languages (multilingual) is well worth the effort. Nearly three quarters of people search online in their native language, which means that if you’re only communicating in English, for example, you’re probably losing customers and adding layers of inefficiencies for your agents. Easier said than done, perhaps. […]

How to Master change management in your company

Posted Posted in Business Culture

As a company grows in size and complexity, so does the nature of its customers’ issues. As a result, modern enterprises need to constantly evaluate and update the tools, processes, and systems it uses to solve customer problems and face change management. Whether a company wants to augment their customer service solutions to support rapidly […]