IoT is more than a Buzzword and the Cloud it’s facilitating its implementation.
Internet of Things is one of the top buzzwords nowadays with not as much hype as artificial intelligence or blockchain but we […]
Author: Danilo Salazar
Que es el Work OS?
Un sistema operativo de trabajo (Work OS) es una plataforma de software basada en la nube donde los equipos crean aplicaciones de […]
What is a Work OS?
A work operating system (Work OS) is a cloud-based software platform where teams build custom workflow apps. It allows teams to plan, […]
Cómo la Inteligencia Artificial ayuda a IT y RRHH
Según un estudio reciente de McKinsey, hay tres grandes áreas de insatisfacción de los empleados con los servicios internos: la disponibilidad y claridad […]
How Artificial Intelligence helps IT teams
According to a recent study by McKinsey, there are three major areas of dissatisfaction that employees experience with internal services: the availability and […]
Why Customer service standards are important
Why are customer service standards so important? In an age of rising customer expectations—a time when the customer relationship is paramount—companies must […]
Qué son los estándares de servicio al cliente?
¿Por qué son tan importantes los estándares de servicio al cliente? En una época de crecientes expectativas del cliente, un momento en […]
3 ways to turn your call center into an experience center
What do we call a “call center” today? Is it really a call center anymore or is it a vital part of […]
Cómo convertir su call center en un centro de experiencias
A Qué llamamos un “centro de llamadas” hoy? ¿Es realmente un centro de llamadas o es una parte vital del viaje del […]